Help Centre — done55

done55 Frequently
Asked Questions

Everything you need to know about playing on done55 — from creating your account and depositing via JazzCash or EasyPaisa, to PSL cricket betting, slot games, bonus wagering requirements, and our responsible gaming tools. Can't find your answer here? Our support team is available daily from 9 AM to midnight PKT.

This FAQ page covers the most common questions Pakistani players ask about done55 — Pakistan's online gaming platform for cricket betting, live Teen Patti, Andar Bahar, and slot games, all transacted in PKR. We have organised the questions into five categories so you can jump straight to the topic that matters most to you. Each answer is written in plain English with local context — no jargon, no runaround.

Quick tip: Use the table of contents below to jump directly to your category. If your question is not covered here, visit the done55 Support page where our English-speaking team can assist you directly.
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Why done55

Six Reasons Pakistani Players Choose done55

JazzCash & EasyPaisa

Deposit and withdraw in PKR instantly using the two most popular mobile wallets in Pakistan — no bank account required, no waiting days for funds to clear.

PSL Cricket Betting

Bet on every Pakistan Super League match with pre-match and live in-play markets — match winner, top scorer, total sixes, and more — all in real time.

Teen Patti & Andar Bahar

Live dealer Teen Patti and Andar Bahar tables are available around the clock on done55 — the most authentic South Asian card-table experience online.

Internationally Licensed

done55 operates under a recognised international gaming license with mandatory player protection standards — fair games, verified payouts, and secure transactions.

Mobile-Optimised Platform

No app download needed — done55 runs perfectly in your mobile browser on any Android or iOS device, whether you are in Karachi, Lahore, or Faisalabad.

Daily Support in English

done55's English-speaking support team is available from 9 AM to midnight PKT every day, with 24-hour automated assistance for common account and payment queries.

Category 1 of 5

Account & Registration

Creating a done55 account takes around three minutes. Visit the done55 website, click Register, and enter your Pakistani mobile number, a strong password, and your date of birth. You must be 21 or older to register. After submitting, you will receive a one-time password (OTP) on your mobile number to verify your account. Once verified, you can log in and start exploring the platform.

done55 requires standard Know Your Customer (KYC) documents to verify your identity before you can make withdrawals. Accepted documents include a clear photo or scan of your National Identity Card (CNIC), along with a recent selfie holding your CNIC. In some cases, done55 may request a recent utility bill or bank statement to verify your address. KYC verification is typically completed within 24 to 48 hours on business days.

Go to the done55 Login page and click the "Forgot Password" link below the login form. Enter your registered Pakistani mobile number and done55 will send a password reset OTP to that number. Enter the OTP on the next screen, set your new password, and you will be logged in automatically. If your registered number is no longer active, contact done55 support directly.

No. done55 strictly enforces a one-account-per-person policy. Creating duplicate accounts — whether using different mobile numbers, email addresses, or device profiles — is a violation of done55 Terms and Conditions and may result in permanent account closure and forfeiture of any balances. If you have accidentally created a duplicate account, contact done55 support immediately to have it resolved without penalty.

You can request permanent account closure by contacting done55 through the Support page. If the reason for closure is related to problem gambling, done55 strongly recommends choosing the self-exclusion option instead — it includes additional protections like marketing opt-out and re-registration prevention. Any remaining balance at the time of closure will be returned to your registered JazzCash or EasyPaisa account within 3 to 5 business days.
Category 2 of 5

Deposits & Withdrawals

Log in to your done55 account, navigate to the Cashier section, and select JazzCash as your payment method. Enter the deposit amount in PKR — the minimum deposit via JazzCash is Rs 500 — and confirm the transaction using your JazzCash mobile wallet PIN. Funds are credited to your done55 account instantly in most cases. Make sure the JazzCash number linked to your wallet matches your registered done55 mobile number to avoid delays.

The minimum deposit on done55 varies slightly by payment method. For JazzCash and EasyPaisa, the minimum is Rs 500 per transaction. For HBL, UBL, and Meezan Bank online transfers, the minimum is typically Rs 1,000. For USDT TRC20 cryptocurrency deposits, the minimum is the equivalent of Rs 500 in USDT at the time of transaction. SadaPay deposits follow the same minimum as JazzCash. done55 does not charge any deposit fees.

JazzCash withdrawals on done55 are typically processed within 1 to 4 hours after approval, provided your KYC verification is complete and the request is submitted during support hours (9 AM to midnight PKT). Requests submitted outside support hours are queued and processed first thing in the morning. done55 does not charge withdrawal fees for JazzCash, though your JazzCash wallet provider may apply standard transaction charges.

Yes. done55 supports withdrawals to HBL, UBL, and Meezan Bank accounts via bank transfer. The minimum withdrawal to a bank account is Rs 2,000 and processing typically takes 1 to 3 business days depending on your bank's clearing schedule. You will need to verify your bank account details in the Cashier section before your first bank withdrawal. The account name must match your CNIC name exactly.

done55 does not charge any platform-side withdrawal fees. However, third-party payment providers — including JazzCash, EasyPaisa, and bank networks — may apply their own transaction charges, which are outside done55's control. USDT TRC20 withdrawals are subject to network gas fees, which vary with blockchain congestion. done55 recommends checking your payment provider's current fee schedule before requesting large withdrawals.

done55 applies standard daily and monthly withdrawal limits that vary by account verification tier. Standard verified accounts can withdraw up to Rs 100,000 per day and Rs 500,000 per month. Players with enhanced verification (full document and source-of-funds review) may qualify for higher limits. Contact done55 support if your winnings exceed the standard limit and you need to arrange a structured withdrawal schedule.
Category 3 of 5

Games & Gameplay

done55 offers hundreds of slot games from leading international providers, including classic 3-reel slots, modern 5-reel video slots, and progressive jackpot titles. Popular categories include fruit machines, mythology-themed slots, and high-volatility jackpot games. You can filter by provider, volatility, RTP percentage, or popularity. All slot games on done55 are fully playable on mobile — no app download required.

Yes. done55 covers Pakistan Super League (PSL) matches extensively, offering pre-match and in-play betting on all PSL games throughout the season. Available markets include match winner, top batsman, total sixes, over/under run totals, and more. done55 also covers international cricket — Test matches, ODIs, and T20Is featuring the Pakistan national team — as well as the IPL, Big Bash, and other major tournaments.

done55's live casino section includes classic South Asian favourites like Teen Patti and Andar Bahar, as well as international live dealer games including live Roulette, live Blackjack, live Baccarat, and live game shows. Games are streamed in HD from licensed studios with real dealers. Minimum bet sizes vary by table — there are low-stake tables starting from as little as Rs 50 per round.

done55 only hosts games from certified, internationally licensed game providers whose Random Number Generators (RNGs) are independently audited by third-party testing laboratories. Slot RTPs (Return to Player percentages) are published in each game's information panel. Live casino games use physical cards, wheels, or dice broadcast in real time, making manipulation impossible. done55 operates under an international gaming license that mandates fair play standards.

Yes. done55 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open the done55 website in your mobile browser, log in, and all games, betting markets, and account features are accessible with the same quality as the desktop experience. The mobile interface is touch-friendly and works well on mid-range smartphones commonly used across Karachi, Lahore, and Faisalabad.
Category 4 of 5

Bonuses & Promotions

done55 offers a welcome bonus to newly registered players on their first deposit. The specific percentage and maximum amount is displayed on the Promotions page at the time of registration, as offer terms are updated periodically. To claim the welcome bonus, opt in during the deposit process — the bonus will not be applied automatically if you do not select it. Bonus funds are credited to your bonus wallet instantly upon deposit confirmation.

Wagering requirements define how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in qualifying bets before the bonus converts to withdrawable cash. done55 publishes full wagering requirements for every promotion in the Terms section of each offer. Slot games typically contribute 100% toward wagering; live casino games may contribute at a lower rate.

Yes. done55 runs a tiered loyalty programme where players earn points for every real-money wager placed on the platform — whether on cricket betting, slots, or live casino games. Points accumulate over time and unlock higher tiers with perks including faster withdrawals, dedicated account managers, higher withdrawal limits, exclusive reload bonuses, and invitations to special events. Full loyalty programme details are available in the Promotions section of your done55 account.

Yes. Most done55 bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the expiry window, the bonus and any winnings derived from it are forfeited automatically. done55 will not reinstate expired bonuses. You can check the expiry date of any active bonus in the My Bonuses section of your done55 account dashboard.

No. Bonus funds held in your done55 bonus wallet cannot be withdrawn until the full wagering requirement has been met. However, your real cash balance is always withdrawable at any time, independent of any active bonus. If you choose to withdraw real cash while a bonus is active, the bonus and associated winnings may be forfeited depending on the specific promotion terms — always check the individual offer's conditions before withdrawing.
Category 5 of 5

Safety & Responsible Gaming

done55 operates under an international gaming license issued by a recognised offshore gaming jurisdiction. Players in Pakistan access done55 for entertainment purposes. done55 complies with its licensing authority's player protection requirements, including age verification, responsible gaming tools, and anti-money laundering procedures. Players are responsible for understanding the rules that apply in their own jurisdiction.

The minimum age to register and play on done55 is 21 years old. This age restriction is strictly enforced through mandatory CNIC-based age verification during the KYC process. Any account found to belong to a player under 21 will be immediately closed, all deposits will be returned, and the case may be reported to relevant authorities. done55 has zero tolerance for underage gambling.

You can activate self-exclusion directly from your done55 account by navigating to Account Settings → Responsible Gaming. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm with an OTP. Your account will be closed immediately and you will be opted out of all marketing. If you are unable to log in, contact done55's player welfare team through the Support page and the exclusion will be applied manually within one hour.

done55 provides six free responsible gaming tools accessible directly from your account: deposit limits (daily, weekly, monthly), loss limits, session time limits, cool-off periods (24 hours up to 6 weeks), self-exclusion (6 months to permanent), and marketing opt-out. All tools take effect immediately upon activation. Lowering a limit is instant; increasing a limit requires a 7-day cooling-off period. See the full details on our Responsible Gaming page.

done55 customer support is available daily from 9:00 AM to midnight Pakistan Standard Time (PKT). You can reach the support team through the done55 Support page, which offers live chat and a contact form. Automated support is available 24 hours a day for common queries. For responsible gaming and player welfare concerns, done55 has a dedicated welfare team that handles sensitive requests with priority and full confidentiality.

Still Have Questions?

Our English-speaking support team is ready to help you with anything not covered in this FAQ — account issues, payment queries, bonus clarifications, or responsible gaming assistance. Reach us daily from 9 AM to midnight PKT. 21+ only.

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