Your privacy matters to done55. This Privacy Policy explains exactly what personal data we collect when you use the done55 platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own information. We encourage all done55 players — especially those registering from Pakistan — to read this document in full before creating an account.
Before diving into the full policy, here are the core privacy commitments every done55 player can count on — regardless of where in Pakistan you're playing from.
All data transmitted between your device and the done55 platform — including login credentials, CNIC details, and payment information — is protected by industry-standard 256-bit SSL encryption at all times.
done55 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your information is used solely to operate the platform and meet our legal obligations.
done55 players have the right to access, correct, restrict, and in certain circumstances request deletion of their personal data. You can exercise these rights at any time by contacting our support team.
done55 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law — including regulatory retention periods for financial and identity records.
If you have opted in to receiving done55 marketing communications, you may withdraw that consent and opt out at any time via your account settings or by contacting our support team — with no impact on your gaming access.
done55 only collects the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with our licensing obligations. We do not collect data speculatively or unnecessarily.
This Privacy Policy ("Policy") is published by done55 ("done55", "we", "us", "our"), the operator of the online gaming platform accessible at done55.bio and its associated subdomains and mobile-optimised interfaces. This Policy explains how done55 collects, uses, stores, shares, and protects the personal data of individuals ("Players", "Users", "you") who register for an account on, or otherwise interact with, the done55 platform.
done55 is committed to handling your personal data responsibly, transparently, and in accordance with the data protection obligations imposed by its international gaming license and applicable data protection law. We believe that players in Pakistan and across our markets deserve straightforward, plain-English explanations of how their data is handled — not pages of impenetrable legalese.
By registering a done55 account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy is incorporated into, and should be read alongside, the done55 Terms & Conditions.
done55 acts as the data controller in respect of the personal data collected and processed through the done55 platform. As data controller, done55 determines the purposes and means by which your personal data is processed. Where done55 engages third-party service providers to process data on its behalf — for example, payment processors or KYC verification providers — those parties act as data processors and are bound by contractual obligations to process data only on done55's instructions and in accordance with applicable data protection law.
If you have any questions about done55's role as data controller, or if you wish to exercise any of your data subject rights, please contact our support team via the done55 Support page or by emailing [email protected].
done55 collects the following categories of personal data from players. The specific data collected at any given time depends on the services you use and the stage of your relationship with done55 (e.g., browsing, registration, active play, withdrawal).
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, selfie / photo ID | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, USDT wallet address, transaction history | Deposit & withdrawal |
| Gaming Data | Bets placed, games played, session duration, win/loss history, bonus usage | Active platform use |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint | Each platform visit |
| Usage Data | Pages visited, features accessed, click paths, session timestamps | Each platform visit |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact done55 |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session control preferences | When tools are activated |
done55 does not intentionally collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless this is strictly necessary to fulfil a responsible gaming obligation (for example, processing a self-exclusion request on medical grounds).
done55 collects personal data through the following channels:
done55 uses the personal data we collect for the following purposes:
done55 processes personal data on one or more of the following legal bases, depending on the purpose of processing:
done55 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
done55 is operated under an international gaming license, and some of the third-party service providers we engage — including game content suppliers and platform technology partners — may be located in countries outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan, which may have different data protection laws.
Where such transfers occur, done55 takes steps to ensure that your personal data receives an adequate level of protection by implementing contractual safeguards — including data processing agreements that impose obligations equivalent to those applicable to done55 itself — with all recipients of personal data in third countries.
By using the done55 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the provision of done55 services.
done55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying regulatory, legal, accounting, or reporting requirements. The following general retention periods apply:
When personal data is no longer required for the purposes for which it was collected, done55 will securely delete or anonymise it in accordance with its internal data disposal procedures.
done55 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While done55 takes the security of your data seriously, no online platform can guarantee absolute security. You also have a responsibility to protect your own done55 account by using a strong, unique password and not sharing your login credentials with any third party.
done55 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage objects — to operate the platform, recognise returning players, personalise the user experience, analyse platform performance, and, where consent has been given, deliver relevant promotional content.
The following categories of cookies are used on done55:
You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to use core done55 platform features, including logging in and placing bets.
As a done55 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via the done55 Support page.
Request a copy of the personal data done55 holds about you, along with information about how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data that done55 holds about you without undue delay.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that done55 restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Request a copy of personal data you have provided to done55 in a structured, machine-readable format, where technically feasible.
Object to done55's processing of your personal data where that processing is based on legitimate interests, including the use of your data for direct marketing purposes.
done55 will respond to all verifiable data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case done55 will notify you of the extension and the reasons for it within the initial thirty-day period.
done55 is strictly an adult gaming platform and is not directed at, or intended for use by, individuals under the age of 21. done55 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the done55 registration and KYC process, and done55 reserves the right to request documentary proof of age at any time.
If done55 discovers or is notified that personal data has been collected from a player who is under 21 years of age, done55 will immediately close the relevant account, delete the associated personal data to the extent not required for regulatory purposes, void all associated gaming activity, and return any deposited funds to the originating payment method where technically possible.
If you are a parent or guardian and believe that your child under the age of 21 may have registered a done55 account, please contact our support team immediately via the done55 Support page so that we can take appropriate action.
done55 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or the services we offer. When changes are material, done55 will notify registered players via in-platform notification or email at least seven (7) days before the updated Policy takes effect.
The current version of this Privacy Policy, including the effective date, is always available at the top of this page. We encourage you to review this Policy periodically. Your continued use of the done55 platform after any update to this Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints about how done55 handles your personal data, or if you wish to exercise any of your data protection rights, please contact us through the done55 Support page. Our support team is available daily from 9:00 AM to midnight Pakistan Standard Time (PKT).
You may also reach our data privacy team directly at:
Email: [email protected]
If you are not satisfied with done55's response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or regulatory body under the terms of our international gaming license. Details of the applicable supervisory authority are available on request via our support team.
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